Patient Check-in Kiosks…Really?
I arrived this morning at the office of a referred specialist seeking his opinion for treatment of my lingering bronchitis. I walked through the front door and quickly noticed four kiosks lined up. I paused, rather confused and thought, “Am I at the right place?” I heard a voice from around the corner asking, “May I help you?” “Yes, please.” “This is the doctor’s office, right?” I asked. “I’m not at the airport am I?” She chuckled and said, “No, they are the new patient self check-in kiosks. Did I want to try them?” “Not this time,” I replied. She smiled and proceeded to check me in the old fashioned way, manually!
Am I getting old or what!?! While I couldn’t believe what I was seeing in a medical office setting (I was used to seeing kiosks in airports) I was very curious and couldn’t wait to get home to research. Here’s what I found:
Kiosks for medical waiting rooms are specifically designed for patient self check-in. They allow patients the convenience to walk themselves through the entire check-in process. Whether you have insurance or not, patients can complete and update all their information, scan insurance cards and even pay their co-pays, if applicable. Other capabilities include:
- Fill out and sign offices required forms.
- Answer questions typically asked at the beginning of a patient consultation, for example, medical screening interview.
- Ability to recognize and make co-pays.
This non-technological MSers is hardly ready for this patient self check-in Kiosk deal! Time to get with the program though! I think we will be seeing more of these! Make my modifications and adapt to this modern-day trend. My family would be very proud of me!
“Count Your Blessings”
Please note…above information is very general. There’s a ton of information on-line, depending on which site you visit and what they’re trying to promote and/or accomplish. Please feel free to investigate further for additional information!